Orders & Shipping Policy
Order Placement: Orders can be placed via our website, phone, or email.
Lead Time: Please place orders at least 24 hours in advance to ensure availability.
Order confirmation: Please place orders at least 24 hours in advance to ensure availability.
Modifications: Any modifications to orders must be made at least 48 hours before the scheduled delivery time.
Delivery Areas: We deliver within Sydney metropolitan areas.
Delivery Time Frame: Deliveries are scheduled between 7am and 4pm Monday - Fridays on the chosen delivery date.
Next Day Delivery available until 2:30pm.
Delivery Fees: Delivery fees may apply based on location and order size; these will be detailed during the order confirmation.
Delivery Confirmation: A delivery confirmation will be sent once the order has been dispatched.
Recipient Availability: Please ensure someone is available to receive the order at the provided delivery location.
Shipping Method: We utilise vehicles equipped with cooling and warming devices to ensure the freshness and quality of delivered meals.
Packaging: All orders are packaged securely and in accordance with food safety standards and all recyclable materials.
Temperature Control: Hot and cold items are packed separately to maintain their respective temperatures during transit.
Delivery Tracking: Tracking details will be provided to monitor the status of your delivery.
Payment Methods: We accept major credit/debit cards and direct bank transfers.
Payment Confirmation: Payment confirmation will be sent upon successful processing of the payment.
Cancellation Policy: Cancellations made at least 24 hours before the scheduled delivery will receive a full refund.
Refunds: Refunds for cancelled orders will be processed within 7-10 business days via the original payment method.
Contact Information: For any inquiries or assistance, please contact our customer support team via phone or email during business hours listed on our contact page.
Feedback: We value your feedback; it helps us improve our services. Feel free to share your thoughts or concerns with us.
Our online store is open 24 hours a day, 7 days a week.
Orders can be placed anytime and will be reviewed and confirmed during office hours.
Our office hours are Monday to Friday, 9am to 4pm.
